Orders and Transportation

Orders are processed daily, subject to stock situation 90% of the products displayed in the online store are always in permanent stock. Either way, the order confirmation informs you of the date of service. On the peninsula it is from 24 to 72 hours making your order before 12:00 noon.

PENINSULA:

Amount of the basket (before tax)	VAT-free freight	VAT charges
1€ to 49.99€	3.99€	4.83 €
50€ to 99.99€	4.12€	4.99€
100€ to 149.99 €	8.26€	9.99€
>= 150 €	FREE	FREE

Other destinations: consult

You have the following possibilities to place an order:
Shop online. Select your desired products and put them in the order basket (easy purchase in 3 steps), or by email to: ventas@higienefactory.com

You can also place your order by phone: Phone: 950 307 134 Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:30 and Friday from 09:00 to 14:00, and in July and August From Monday to Friday from 08:00 to 14:00.

PAYMENT METHODS:

Pago
PaymentIn HIGIENE FACTORY, you can pay your bill as follows:• Bank Transfer• Credit Card• PayPal• Against Refund ( Extra Expenses )• Deferred payment method, with authorization from the credit insurer(for companies only)

Returns

If once you received the order you are not happy with it, it was not what you expected, or you have realized that it is not good for you, do not worry. We make things easier for you to make the return process as annoying as possible.
As a user, we inform you that according to art. Article 71 of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users and the amendment of articles 68-79 and 102-108 of this decree Law 3/2014, in force from March 29, 2014, you have a period of 14 days, from the date on which we deliver the order, to make your return. You should know that the costs generated by the return of the product will be borne by you (Art. 101.1 RDLg 1/2007).

HOW DO I RETURN?

The first thing you have to do is contact us via email info@higienefactory.com or by calling us at 695 546 988 Once we have a record of the products you need to return, you must ensure that the material is in perfect condition, that is, with its well-sealed packaging and original content (including warranties, labels and instructions for use if any).

It is essential that the material to be returned has not been used under any circumstances, because if you have used it you will not be able to make the return. In case we receive the product in conditions of deterioration and / or visible use, we will return it again, generating shipping costs that you will have to assume as a user.

It is very important that you return the perfectly packaged products to us. In case the products are damaged due to improper packaging, we will not accept the return. Once we receive the goods in our warehouse and check that all the above conditions are met, in HIGIENE FACTORY we will manage the return of the purchase amount, including the freight generated in the first shipment.

RETURNS OF INCOMPLETE, DEFECTIVE OR ERRONEOUS ITEMS.

If you receive defective, incomplete or erroneous shipments, HIGIENE FACTORY takes care of the return and transportation costs. You must inform us within 48 hours of receiving it. After the stipulated period the return costs will be borne by you.

Customer service

For any queries or incidents with your order, you have our customer service, which will guide you and solve all the issues in an agile way. Shop online. Select your desired products and put them in the order basket (easy purchase in 3 steps), or by email to: ventas@higienefactory.com

You can also place your order by phone: Phone: 950 307 134 Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:30 and Friday from 09:00 to 14:00, and in July and August From Monday to Friday from 08:00 to 14:00.